Few would argue, especially during the COVID-19 pandemic, that healthcare is one of the most critically important industries in the world. The majority of the world’s population is just now recognizing the depth of dedication healthcare professionals maintain, and how much they’ll sacrifice, to get and keep patients healthy. While you may not hear about it on the nightly news, a key element required to properly treat patients is the technological infrastructure that must support the need to provide the best possible healthcare. No healthcare facility understands this better than KDH, which is why in 2011 it began using Metronet's 100% all fiber communications services, including high-speed Internet, WAN connectivity, and HDTV for patient rooms.
With dual data centers providing redundancy for medical office buildings, multiple hospital campuses, and several clinics, the requirement for reliable connectivity was of paramount importance to KDH. KDH’s network design was sound, but its effectiveness would only be as good as the network supporting it. For KDH, that meant relying on Metronet's 100% all fiber network. They began using Metronet in 2011 and haven’t looked back.
Metronet provides seven high-speed, symmetrical Internet circuits―ranging in speeds from 50 Mbps to 100 Mbps―to accommodate its almost 1,000 team members. Metronet's Business Internet service provides high-speed symmetrical connectivity, so upload and download speeds are identical and can accommodate any cloud application or workload.
Along with traditional high-speed Internet access, the KDH-owned Avaya VoIP solution relies on Metronet's 100% all fiber network to deliver crystal clear calls. In addition, they use Metronet's WAN Fiber Solution to seamlessly connect all locations that are in-market, requiring no additional technology and providing cost-effective pricing that’s not mileage-based. Metronet Fiber WAN enables organizations to connect multiple worksites at scalable options, from 20 Mbps to 1,000 Mbps (1 Gbps).
It provides a true native Ethernet connection, which requires no additional wiring or cabling. It perfectly supports large file transfers, video streaming, conferencing, collaboration, data storage, medical imaging, and cloud computing.
KDH also uses Metronet's HDTV Service to provide television and music streaming services to its patient rooms. Metronet's Business TV service delivers a wide array of channels to accommodate any viewing or listening pleasure. And unlike satellite providers, Metronet delivers uninterrupted programming, even in the most inclement of weather conditions.
According to KDH Network Operations Manager Greg Deaton, “We couldn’t have asked for a better company to work with than Metronet. They are a valued partner and critical to our success. Metronet has been rock solid.
“Any time we’ve had any issue, all it takes is one call to Sharon Duncan, our Business Customer Support Manager. She takes care of it and provides status updates; it’s really a pleasant experience.
“Here’s a perfect example of the level of support Metronet provides—I got a call one night because a truck had hit a bridge that supports Metronet's fiber. While I wasn’t experiencing issues, they proactively called to check and make sure everything was OK. They’re everything you’d want in a vendor.”
King’s Daughters’ Health (KDH) is a private, not-for-profit organization and is focused on delivering exceptional health services to families throughout southeast Indiana and portions of northern Kentucky. In addition to their main campus, located at 1373 E. State Road 62 in Madison, Indiana, they maintain physician (provider) offices in Versailles (Indiana), Vevay (Indiana), Hanover (Indiana), Carrollton (Kentucky), and Milton (Kentucky). Additional resources include an award-winning Cancer Treatment Center, a full-service Rehabilitation Center and a Convenient Care Center. Follow them on Instagram, Facebook, and Twitter.