Discover our All-Inclusive <strong>Hosted Solution</strong>

Discover our All-Inclusive Hosted Solution

Connect all your services with Unified Communications

Hello World

Optimize business processes and increase workforce productivity.

As the number of hybrid and fully-remote employees continues to grow, Unified Communications (UC) can help your business keep up with the constantly evolving ways we communicate.

No Upfront Equipment Costs
Hardware, installation and wiring are included, so you won't need the expense of hiring IT staff or contractors.

24/7 Local Support
Installation by local technicians and 24/7 technical support - help is always nearby when needed.

Unlimited Scalability
Scale your business seamlessly with the ability to add phones as you please.

Reliability
Depend on Metronet's fiber network and symmetrical speeds for reliability and quality of service.

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Mix and Match Managed Seat Types to Meet Your Business Needs

Basic

Perfect for conference rooms, lobbies, break rooms, and convenience phones.

  • Unlimited Domestic Calling

  • Advanced phone features

  • 24/7 Local Technical Support

  • Symmetrical Fiber Speeds

  • Business Phone Number

  • Poly Edge e350 Desk Phone

Standard

Core voice communication features for every employee and associate.

  • Everything in Basic, PLUS:

  • Visual Voicemail

  • CommPortal Access

Premium

Voice communication for the employee on the go, with multiple applications and voicemail transcription.

  • Everything in Standard PLUS:

  • Visual Voicemail including voice-to-text transcription

  • Metronet Go Softphone App

Top Features
Get all the tools you need to give your business a competitive advantage - scale as needed!
Call Handling
Equip your teams with all the tools they need to easily manage incoming and outgoing phone calls.
Call Management
Distribute incoming calls efficiently, facilitate customer conversations and improve employee productivity.
Easy Administration
Single administrative interface for simple user provisioning, system configuration, and management.
Productivity
Connect with your team and customers from anywhere, anytime, on any device.
All In One
One stop shop delivering the tools and support your business needs to work smarter, faster, and more efficiently.

FAQs

WHAT IS METRONET UNIFIED COMMUNICATIONS?
Metronet Unified Communications provides complete solutions for businesses of all sizes, including unified messaging and hosted PBX services.


HOW RELIABLE ARE METRONET'S UNIFIED COMMUNICATION SERVICES?
Metronet’s 100% fiber network delivers fiber optic services directly to each business for reliable secure service with virtually zero buffering. Dedicated connection to the network with service priority from the 24/7 Network Operations Center.

In most cases, customers are installed with a connection independent from their internet, so if there is a network problem or a CPE issue, voice service is unaffected.


HOW EASY WILL IT BE TO SWITCH FROM MY CURRENT CARRIER?
You don't have to do anything but provide us with information. We take it from there by working with your carrier to move your information to the Metronet system.


DOES METRONET UNIFIED COMMUNCATIONS REQUIRE ANY EQUIPMENT?
Metronet Unified Communications provides all necessary equipment and support for a managed communication experience, including routers, switches, desk phones, conference phones, and cordless phones.

WHAT WILL MY ACTUAL BILL LOOK LIKE?
Metronet Unified Communications has the same taxes and fees (regardless of non-profit status) of about 18%, varying by county, and state, as other service providers in those areas.


CAN I EXPECT TO SEE ANY PRICE CHANGES WHILE ON METRONET PRODUCTS?
No need to worry about price increases as Metronet prices remain consistent throughout the agreement.


WHAT ABOUT AFTER THE INITIAL TERM?
Your subscription will be renewed automatically for the next 12 months, at the same rate as before.


WHAT ARE INSTALL COSTS?
We anticipate no installation costs for your services, as Metronet rates cover both installation and Cat6 installation if necessary.


WHAT ABOUT SUPPORT?
We offer round-the-clock support at our US-based network operations center. Our team comprises local technicians and contractors who work for Metronet and other providers. In the event of any issues with the hosted PBX devices we install, we do not charge for service calls when we come out to assist you.

HOW LONG TO INSTALL?
From the day you sign, an average installation timeframe is 45-60 days, depending on the type of construction, weather, cabling, etc.


CAN WE KEEP THE SAME PHONE NUMBERS?
Yes, phone numbers move with you from the previous provider to Metronet.


HOW MUCH WILL LONG DISTANCE COST?
Unlimited long-distance calling within the US, including Alaska, Hawaii, Canada, and US territories. Refer to our terms of service for any exceptions. International calling is available.

Other Voice Products
Metronet meets the needs of all organizations, regardless of size or scope.
Business Voice
Enjoy all the convenience of modern technology with our Business Voice solution. Never miss a call again!
Trunking
Trunks are groups of digital voice lines. Choose from PRI or SIP trunks to integrate your communications.
Mobility
In the office, on the road, or at home – take the office with you anywhere with the Metronet Go app!
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