Support that's always there when you need it


  • All voice service installations are performed by local technicians who are trained and certified for Metronet voice services.
  • Technical support is available 24 hours a day, 7 days a week to answer all your questions.
  • Every voice installation automatically receives one-on-one product training by trained voice professionals.
  • A wealth of technical guides, quick start guides, and tutorials are available online on the Metronet Business Voice Support page.

Our partners and customers can rely on Metronet's team of customer support professionals who provide high-quality, prompt, and efficient technical and product-related support.

  • Learn about activating and managing your Metronet account and customizing your preferences.
  • Find out about your monthly bill, how to manage your payment preferences, and set up automatic payments.
  • Understand how to prepare for installation, check your service status, and reschedule appointments.
  • Find out who to contact if you have a service issue, need repair, or return equipment.
  • Learn about your business voice services such as setting up Music on Hold, creating time and holiday schedules, activating call forwarding, managing voicemail settings, configuring call masking, and much more.
  • Learn to configure your service, troubleshoot connectivity issues, order and set up your static IP address, and set-up your public-private Wi-Fi network.

Related Resources
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Emergency Services

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Overhead Paging

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Training Resources