What can we help you with?
Browse our helpful support articles by category below.
Internet FAQs
About your static IP address
Your static IP address is an IP version 4 address that is specifically assigned to your service
Managed Wi-Fi
Access, reset or change your router password
If you’re using our Managed Wi-Fi service and you’re having issues with your Managed Wi-Fi router, please feel free to reach out to our Business Technical Support Team at 833-393-6857
Manage Your My Metronet Account
Activate My Account
Visit the Metronet Customer Portal and set up your account using the Account Number in your account statement
Bulk Service Training Resources
Bulk MDU Landlord Zyxel 3425 Router Quick Reference Guide
Bulk MDU Landlord Zyxel 3425 Router Quick Reference Guide (PDF)
Bulk Service Training Resources
Bulk Services Landlord Resetting TiVo Set Top Box Quick Reference Guide
Bulk Services Landlord Resetting TiVo Set Top Box Quick Reference Guide (PDF)
Training Resources - General
Business Voice Audio Conference User Guide
Business Voice Audio Conference User Guide (PDF)
Training Resources - General
Business Voice Phone Features
Business Voice Phone Features (PDF) https://d3d55umwvmhrze
Training Resources - CommPortal
Business Voice User Guide CommPortal
Business Voice User Guide CommPortal
Training Resources - Call Recording
Call Recording Data Sheet
Call Recording Data Sheet (PDF)
Training Resources - Call Recording
Call Recording Quick Reference Guide
Call Recording Quick Reference Guide (PDF)
Training Resources - Call Recording
Call Recording User Guide
Call Recording User Guide (PDF)
Manage Your My Metronet Account
Cancel or make changes to your Metronet Business Service
To cancel or make changes to your Metronet Business Service, please contact Business Customer Service at 855 769 0936 or business-customer-service@Metronet
Managed Wi-Fi
Can I buy my own eero to add to the eero mesh network?
We recommend requesting additional eeros from us
Business Phone FAQs
Can I keep my existing phone number?
Yes