Music On Hold
Give your callers a better, more personalized experience
KEY BENEFITS
- Improve your customers' experience while on hold with upbeat or seasonally-appropriate music instead of dead air or beeps.
- Upload your own music, select from a standard menu, or work with our audio production store, to create customized music tracks that fit your needs perfectly.
Retain more callers with Music On Hold.
- Select music, news, or promotions based on a variety of criteria including the geographic location of the incoming call.
- Periodically break into the music to deliver news or assure callers you are moving as quickly as possible to find the right resource to take their call.
- Give callers an opportunity to leave a callback number or record a voicemail after a set period of time.
- Set rules for music and news by ring group, department, or extension.
Related Resources
Auto Attendant
Auto Attendant Configuration
Calling Features
