Embracing Change
Thompson Sanitation was grappling with the repercussions of sluggish internet and the challenges of accommodating their increasing needs. The existing internet infrastructure was unable to keep up with the demand, resulting in slow access to cloud applications and the truck GPS tracing system across multiple computers.
Upon installing Metronet Business Fiber Internet at their Austin, MN location, the transformation was remarkable. "The difference in performance was astounding," remarked Will Harmon, Operations Manager. "We could seamlessly run multiple programs, instantly improving our productivity."
Empowering Success with Internet and Voice Solutions
When they decided to make an upgrade in their Clarks Grove, MN office, they knew right away Metronet would be a great solution for that location as well.
In addition to Metronet Business Fiber Internet, they opted for Metronet's hosted PBX service. This fully managed, user-friendly solution offered an array of features at an affordable price. Metronet's hosted PBX was hosted off-site at their data center, eliminating maintenance and labor costs. It operated on separate and private fiber, ensuring it didn't impede customers' internet bandwidth. Thompson Sanitation could effortlessly manage all aspects of their phone service remotely through Metronet's secure customer portal. This included accessing call logs, controlling features, managing directories, listening to voicemails, and even forwarding messages to email.
"I'm thrilled with these phones!" exclaimed Harmon. "They're easy to set up, and I have instant access with a single press of a button." Incoming calls were now intelligently routed to the respective locations, preventing one store from being overwhelmed with calls meant for another location. Additionally, employees could receive phone calls regardless of their whereabouts. "This has helped distribute the workload evenly and freed up a considerable amount of time, making our team more efficient and productive," added Harmon.
As Thompson Sanitation continues to grow, their voice services can effortlessly scale to meet the demands of the future, positioning them for continued success.
About Thompson Sanitation
Thompson Sanitation Inc. specializes in weekly garbage collection for both residents and business owners, along with providing rolloff boxes for one-time use. They take immense pride in offering top-notch service, earning them the reputation of being the community's premier sanitation provider. For more information about Thompson Sanitation, please visit www.thompsonsanitation.com