Business Phone FAQs
If my power goes out, will I still have phone service?

Your ONT can continue to provide phone service if a battery backup has been installed.

If you’re interested in a battery backup option for your phone please contact Exactpoint Technologies at for pricing and be prepared to provide the following information:

  • Length of protection you are requesting: i.e. 4 hours, 8 hours, 12 hours, or 24 hours
  • Make and Model of your ONT: this is located on your device

PLEASE NOTE: The battery backup only applies to services connected directly to the ONT like POTS (Plain Old Telephone Lines). Other services like routers, switches, and Hosted PBX products are not protected by this battery backup.