Updated 2 months ago.
Need to return equipment? No problem! Our goal is to make returning equipment as hassle-free as possible.
For router returns, start by giving our Business Customer Service team a call at 855-769-0936. We'll create a FedEx return shipping label and email it directly to you. Once you have the email, simply take your router and shipping label to a FedEx location to complete your return. Please note: We now use FedEx exclusively for equipment return shipping labels.
If you're canceling other services, like HPBX or Managed WiFi, give us a call and we'll help coordinate the return of your equipment. Our team will work with you to schedule a convenient time for one of our technicians to retrieve phone/switch equipment or Managed WiFi access points.
If you have any questions or concerns about the return process, our dedicated Business Customer Service team is happy to help. Give us a call at 855-769-0936.