<strong>What can we help you with?</strong>

What can we help you with?

Browse our helpful support articles by category below.

Business Phone FAQs

Can I keep my existing phone number?

Yes

Business Phone FAQs

Can I make international calls with Metronet phone service?

By default, international calling is not enabled on Metronet’s phone service, however international calling to select countries can be enabled on a line-by-line basis

Business Phone FAQs

Can I make long-distance calls with Metronet phone service?

Yes

Business Phone FAQs

How do I avoid long-distance fraud?

Long-distance fraud is often accomplished by compromising the security of a VoIP phone or phone system

Business Phone FAQs

How do I get help when my phone is not working?

If you’re having issues with your phone service, it’s often useful to spend a few moments double checking the phone itself, making sure that the cabling is connected securely, and the unit is powered on

Business Phone FAQs

How do I improve the performance of my cordless phone?

Cordless phones communicate with their base over radio waves and are subjected to the same limitations as Wi-Fi

Business Phone FAQs

How do I protect myself from phone scams?

The primary things to be aware of with phone scams is that they generally are unsolicited in nature (you did not request/make the call), and they will often ask for account, financial, or identifying information

Business Phone FAQs

If my power goes out, will I still have phone service?

Your ONT can continue to provide phone service if a battery backup has been installed

Business Phone FAQs

Illinois Area Code 10 Digit Dialing Requirement

  Beginning February 24, 2023, customers in the 309 area code region may be assigned a number in the new 861 area code when they request new service or an additional line

Business Phone FAQs

Metronet Local Conference Numbers

Below is a list of local conference numbers for Metronet Hosted Conferencing

Business Phone FAQs

What is CommPortal?

CommPortal is the management portal that can be used to configure various aspects of your Hosted PBX Standard and Premium phones, and Business Voice Plus phones, such as call forwarding, voicemail greetings, call blocking, and more

Business Phone FAQs

What is CommPortal BG Admin?

CommPortal BG (Business Group) Admin is the administrative management portal to configure various aspects of the Hosted PBX Standard and Premium phone service, including individual user line settings, extensions/short codes, Attendant settings, and more

Business Phone FAQs

What is the difference between intrastate calls and inter-state calls?

Calling rates depend on whether a call is local or long-distance

Business Phone FAQs

What is the difference between local and long-distance calling?

Local calls are phone calls that are made within a specific regional exchange and are often included as bundled with your phone service