Metronet is committed to supporting our communities and keeping everyone connected through our fast, fiber internet. We are proud to support the Federal Communications Commission’s Affordable Connectivity Program (ACP) to help qualifying households pay for internet service. The new ACP replaces the Emergency Broadband Benefit Program (EBBP).

Find out if you qualify for the Affordable Connectivity Program!

STEP 1: APPLY FOR ELIGIBILITY.

Check to see if you qualify to receive a monthly ACP credit and get verified HERE.

STEP 2: CLAIM YOUR BENEFIT.

Once approved, call us at 855.806.7324 to have your ACP benefit applied to your account.

Frequently Asked Questions

How much is the benefit?

Eligible households will receive a credit of up to $30 a month towards their internet service, only one benefit is available per household.

Who is eligible for the ACP?

Customers can check to see if they qualify at ACP Benefit. One member of the household must meet one of the following criteria to participate:

• Has an income that is at or below 200% of the federal poverty guidelines;
• Participates in certain assistance programs, such as SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC, or Lifeline;
• Participates in Tribal specific programs, such as Bureau of Indian Affairs General Assistance, Tribal TANF, or Food Distribution Program on Indian Reservations;
• Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision in the 2019-2020, 2020-2021, or 2021-2022 school year;
• Received a Federal Pell Grant during the current award year

In what States is ACP available for Metronet Customers?

Florida, Illinois, Iowa, Indiana, Kentucky, Michigan, Minnesota, North Carolina and Ohio. Other states may be added in the future.

Visit the Affordable Connectivity Program website for more information.

Consumers may file a complaint against its provider regarding the Affordable Connectivity Program via the Federal Communications Commission’s Consumer Complaint Center by visiting https://consumercomplaints.fcc.gov/hc/en-us or by calling (888) 225-5322.

^*The Affordable Connectivity Program (ACP) is a program created by Congress and implemented by the Federal Communications Commission (FCC) to assist eligible households in paying for internet services. Eligibility is determined based on ACP rules located at https://www.fcc.gov/acp. The program is non-transferable and is limited to one monthly discount per household. Eligible households must use the service to keep the subsidy, and in the event the customer has (30) consecutive days without any internet usage, the customer may no longer be eligible to receive the subsidy. Eligible households may receive the benefit program from any participating provider and may transfer the benefit to another participating provider at any time. The ACP discount may be applied to additional plans. Offers do not include taxes and fees. Additional installation fees may also apply. If the ACP program ends, or if a household is no longer eligible or transfers the benefit to another provider, a customer’s service(s) will be subject to Metronet’s regular rates, terms, and conditions. For more information on the ACP program, please visit https://www.metronet.com/acp or call us at 844-419-0288.